Q: How do I create an account?
A: To sign up, click Sign Up on the Vipslot homepage, enter a valid email address, create a strong password, choose your preferred currency, and complete the registration form. You will receive a verification email—open it and follow the link to activate your account.
Q: What documents do I need for verification?
A: For identity checks, be prepared to provide a government issued ID, a proof of address such as a utility bill, and a quick selfie for facial match. Clear copies speed up the process and help unlock higher withdrawal limits.
Q: What is the minimum age to play?
A: Players must be 18 years or older where local laws permit online gambling. Age checks are carried out during sign up and before processing withdrawals.
Q: I forgot my password. How can I recover it?
A: On the login page, choose Forgot Password, enter your registered email, and follow the reset instructions. You can set a new password right away.
Q: Which payment methods does Vipslot support?
A: We offer a wide range of secure options including card payments, e-wallets, bank transfers, and cryptocurrencies. All methods use advanced encryption to protect your data.
Q: What are the minimum and maximum deposit and withdrawal limits?
A: Minimum deposit is 10 in your local currency. Maximums vary by method and region, with common daily caps around 5,000. Withdrawals require a minimum of 20 and limits depend on identity verification level.
Q: How long do withdrawals take?
A: E-wallet withdrawals are typically completed within 24 hours. Bank transfers or card withdrawals can take 2–5 business days, depending on the payment provider and your bank.
Q: How do I claim a bonus and what are the usual rules?
A: Promotions appear in the Promotions area. To claim, opt in if required and meet any deposit or wagering requirements. Wagering on bonuses is commonly 30x–40x the bonus amount, with some promotions having game weighting or time limits. Always read the specific promo terms before playing.
Q: What is the VIP Program and how does it work?
A: The Vipslot VIP Program rewards ongoing play with exclusive promos, higher withdrawal limits, quicker verification, birthday offers, and access to special tournaments. Level up by your activity and enjoy ever better perks at each tier.
Q: How is my personal data protected?
A: We use industry standard security measures, including encryption and restricted access to protect your information. Your data handling follows our Privacy Policy and applicable laws.
Q: What is KYC and when is it required?
A: KYC stands for Know Your Customer. We verify identity before processing larger deposits or withdrawals or when required by law. You may be asked for ID, proof of address, and sometimes a quick selfie. The process is designed to be fast when documents are clear.
Q: Can I set limits or self-exclude?
A: Yes. In your account, you can set daily or weekly deposit and loss limits, set session time limits, or request a cooling-off period or full self-exclusion if needed.
Q: Is Vipslot licensed and regulated?
A: Vipslot operates under a Curacao license with ongoing regulatory oversight to ensure fair play and player protection.
Q: How can I contact support?
A: Our support team is available 24/7 via live chat and email. We aim to respond quickly and help with any questions about accounts, payments, or games.
Q: I am experiencing technical issues. What should I do?
A: Try refreshing the page, clearing your browser cache, or updating to the latest app or browser version. If the issue persists, reach out to support with a brief description and any screenshots.
Q: Where can I find the Terms, Privacy Policy and other rules?
A: All terms, bonus terms, privacy policy, and responsible gaming information are available in the policies and help area of the site for review at any time before playing.